How Words Impact Your Bottom Line

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My Clients

Services

Content Strategy Consultation

Struggling with outdated content in your PDFs? Can't remember the latest version of a document the team worked on? Does it take forever to make a simple change to your website content? Let me implement the following for your organization:
  • CMS tools and strategies to organize, create, edit, review, and publish content
  • Agile methodologies to improve collaboration with cross-functional teams of engineers, UX/UI designers, product managers, and researchers to create quality content for your users
  • Business processes improvements to automate workflows and enhance the execution of content development and management efforts

Technical Writing and Editing Services

Need to provide more clarity in plain language to your users? Does your product, app, or website require a higher level of understanding? Instructions are necessary to help your users/customers accomplish their tasks, but nobody wants to read long, boring manuals anymore.  If it feels like your team needs an extra technical writer/editor, I specialize in making complex subjects easier to understand. I  provide writing and editing services for the following on a project basis:
  • user-interface copy
  • instructional videos
  • user-friendly manuals (the shorter the better!)
  • technical specifications
  • online help articles
  • knowledge-based articles
  • training materials

User Experience Content Training

Are your users/customers confused and overwhelmed? They can't seem to find the information they need on your website? Is it easy for users/customers to identify themselves when they read your content or use your product? Not sure how to communicate more clearly to your users in an easy-to-understand manner?  Let me help your organization with the following:
  • Identify the voice and tone of your company to enforce enterprise-wide style guidelines
  • Research and develop user/customer profiles and personas so its easy for your employees to create easy-to-understand content
  • Develop consistency in your content that's in alignment with your organization's brand and mission.

Testimonials

“Kimmoy consistently demonstrates a strong ability to multitask. On a daily basis, she manages multiple competing priorities. She has excellent collaboration skills, which allows her to tap into others for assistance as needed.”
Tangie David, Product Director
"This was a pretty great read--you went over and above in your research efforts, and it's very much appreciated...I think your changes definitely organized these points in a more logical order, and the takeaway you added from the new content is perfect."
Bridget Healy, Editor at Influence & Co.
We were collaborating with Kimmoy and Fernanda while they were traveling in Slovenia and preparing the content for social media #ifeelsLOVEnia publishing that were promoting our tourist landmarks. We have found the collaboration a success. Kimmoy and Fernanda managed to exceed our expectations. They produced high-quality content, with an enthusiastic, unstoppable can-do attitude. We can highly recommend them and wouldn't hesitate to hire them again in case we run a similar campaign."
Aleksandra J. Topolovec, Slovenia Tourist Board

My Skills

Project Management:
Content Strategy & Management:
Technical Writing:
B2B Copywriting:
Marketing Copywriting:

Let’s Work Together

Kimmoy Matthews

Kimmoy Matthews

I’m an experienced Content Strategist/UX writer with an engineering degree. I’m professionally trained in technical writing and business process improvement. I specialize in helping IT/Tech companies streamline their documentation and improve their website content development efforts. Tech Copy Expert, LLC is a boutique communications agency with clients in the IT, Management Consulting, and Tourism industries.  You’ve made it this far so contact me and let’s figure out how we can work together.

My resume